Ordering & Payment
Good news! We get new items frequently, especially our most popular items. You can be notified by email by clicking the green “NOTIFY ME WHEN AVAILABLE” button at the top left corner of the page of the item. Once the item is restocked, you’ll be notified right away.
Nova Dress is proud to service our customers from all over the world! Our system converts the purchase automatically for us.
Nova Dress offers a variety of payment options. We accept Visa, MasterCard, Discover and American Express cards. We also take PayPal and store credit in the form of e-gift cards.
If you do not receive an email from Dress Nova within hours of placing your order and it’s not in your Spam folder, the email address on file is most likely spelled incorrectly. Please contact our Customer Care via email or phone for assistance.
Please contact our customer care via email at firstname.lastname@example.org to correct any information as soon as possible before your item(s) has been shipped out. Please note, once your package is shipped. We are not responsible for lost packages. If packages marked as “Return to Sender” due to an incorrect/undeliverable address, we will credit your account minus the shipping fee. You will be held responsible for initial cost of shipping the package.
Unfortunately, Nova Dress cannot add items to an existing order. Please place a new order with the additional items. If you are able to contact us within 24 hours of placing the first order, we should be able to combine the order. However, depending on how quickly we process your first order, we cannot guarantee this. We'll try our very best to accommodate.
Please contact us immediately via email or call our Customer Care line within 24 hours of placing your order and will do our best to cancel it. Again, we do work fast so we cannot guarantee your order will be cancelled.
Orders are shipped Monday through Friday, excluding excluding weekends and holidays. Orders placed before 6:00 pm will be shipped the same day, orders placed after 6:00 pm will ship the following day. Kindly note shipping may be delayed in cases of address verification or flagged orders. You may also view the status of your order, here.
We offer a $10 flat rate for Canada and a $15 flat rate for other international orders. Nova Dress is not responsible for applicable customs fees, import duties, taxes, and any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery. If the package is returned to our warehouse, there will be a bounce back fee.
By the time you placed the order to when we processed it, the item was no longer available. We will send you an email with an E-gift card containing the amount you are owed for the cost of the item. Please treat the gift card like cash, as it is store credit you can use during a later purchase. Store credit never expires.
There are several reasons why your order may have been delayed. Either your address was misspelled, your order was flagged for risk of fraud, or we needed to contact you to verify your personal information. In all cases, we will reach out to you as soon as an issue is indicated and proceed to ship your items as quickly as possible.
You may view the status of your order, here.
In your shipping confirmation email, you'll get a link to the tracking history. From there, you can monitor your package's progress until it's delivered to your door. Or, visit USPS.com and enter the tracking number emailed to you.
In your shipping confirmation email, you'll get a link to the tracking history. In some cases, the tracking information will only be provided up until the package leaves Los Angeles as air mail. From there, please plan an additional 6-10 business days before delivery. To track your package, enter your tracking number here: http://www.ppxtrack.com/t/parceltracking/
In the event we need to verify your address or need to contact you regarding your order in general, we will attempt to call and email you. If we are unable to reach you several times after 7 business days, we will cancel your order and issue you store credit in the amount of the items plus the shipping fee. If you notice a message from Fashion Nova via phone or email, please call us back as soon as possible to avoid having your purchase cancelled. If we sent out your package and your items are returned to us (Packages marked "Return to Sender") due to an incorrect/undeliverable address, we will attempt to contact you 3 times to resolve the issue. If we do not hear back from you, we will refund your account minus the shipping fee. You will be held responsible for the initial cost of shipping the package.
Nova Dress provides customers with the option to track packages. If the tracking information states that your items have been delivered but you have not received it, you must contact the United States Postal Service and discuss the issue with them. Reach USPS HERE or call 1 (800) 222-1811 for domestic or international assistance. Please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in case they received it on your behalf. The package may also have been left with property managers. We will do our best to assist you, but Nova Dress does not hold responsibility for packages that are lost or stolen.Please contact your local mail carrier and post office to file a claim. Once the claim is filed, please contact us so that we can keep track of this in our system.
To accommodate our customers around the globe, we provide a detailed Size Guide for our customers to reference. Access it http://www.novadressboutique.com/pages/sizing-guide.
All of our models are a size small and wear a size 3 in jeans. Please refer to our Size Guide for more information.
On average, our jeans have an inseam of 30"-31". Our shortest model is 5'0 and tallest model is 5'11" and fit all of them perfectly!